Terms & Conditions

01 Acceptance of Terms

By accessing the website at ridadigital.ae, requesting a consultation, or engaging the services of Rida Digital Solutions FZE ("Company", "we", "us", or "our"), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

If you are entering into these terms on behalf of a business or organisation, you represent and warrant that you have the authority to bind that entity to these terms. If you do not agree to these terms, please do not use our services or website.

02 Services

Rida Digital Solutions provides the following digital services, subject to individual service agreements and proposals:

• Search Engine Optimisation (SEO), AI Optimisation (AIO), and Generative Engine Optimisation (GEO)
• Online Advertising Management (Google Ads, Meta Ads, TikTok Ads) with AI-powered optimisation
• Website Development (WordPress, Shopify, Custom Development, Web Applications)
• Mobile Application Development (Android, iOS, Cross-Platform)
• Social Media Management and Content Creation
• Graphics Design and Brand Identity Development
• AI Agent Development and Deployment
• Business Automation Setup and Integration

The specific scope, deliverables, timelines, and pricing for each engagement are defined in a separate Service Agreement, Statement of Work (SOW), or Proposal provided to the client prior to commencement. These Terms and Conditions apply in addition to any such agreement.

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected clients.

03 Client Obligations

To enable us to deliver services effectively, clients agree to:

• Provide accurate, complete, and up-to-date information when requested
• Supply all necessary materials, access credentials, brand assets, and approvals in a timely manner
• Designate a primary point of contact responsible for communications and approvals
• Review and provide feedback or approval on deliverables within agreed timeframes
• Ensure that any content, images, or materials provided do not infringe any third-party intellectual property rights
• Pay all invoices in accordance with the agreed payment terms
• Maintain the confidentiality of any login credentials or access details shared

Delays caused by the client's failure to fulfil these obligations may impact project timelines. Rida Digital Solutions shall not be held liable for delays resulting from client-side inaction or late approvals.

04 Payment Terms

Payment terms are outlined in each individual service agreement or proposal. The following general terms apply unless otherwise specified in writing:

• Invoicing: Invoices are issued as per the agreed billing schedule — monthly, per milestone, or upon project completion
• Due Date: Payment is due within 7 calendar days of invoice date unless otherwise agreed in writing
• Retainer Services: Monthly retainer fees are due at the beginning of each service month
• Late Payment: Overdue payments may attract a late payment fee of 2% per month on the outstanding balance
• Service Suspension: We reserve the right to pause or suspend services if payment is overdue by more than 14 days
• Refunds: Fees paid for completed work or active service periods are non-refundable unless otherwise agreed in writing
• Currency: All invoices are issued in UAE Dirhams (AED) unless otherwise stated

05 Intellectual Property

Client-Owned Materials: All content, branding, data, and materials provided by the client remain the intellectual property of the client.

Deliverables: Upon receipt of full payment for a project, all original creative work and deliverables produced specifically for the client are assigned to the client, unless otherwise stated in the service agreement.

Company-Owned Assets: Rida Digital Solutions retains ownership of:

• Pre-existing frameworks, templates, tools, processes, and methodologies used in delivering services
• Proprietary AI systems, automation workflows, and internal tools developed by the Company
• Any general knowledge, skills, or techniques developed during the engagement

Portfolio Rights: Unless explicitly requested in writing, Rida Digital Solutions reserves the right to feature completed work in its portfolio, case studies, and marketing materials.

Third-Party Licences: Where deliverables include third-party licensed assets (stock images, fonts, software), the client is responsible for ensuring appropriate licences are maintained.

06 Confidentiality

Both parties agree to maintain the confidentiality of all proprietary and sensitive information shared during the engagement. This includes but is not limited to:

• Business strategies, financial data, and operational information
• Client data, customer lists, and marketing analytics
• Technical systems, access credentials, and proprietary tools
• Pricing, proposals, and contractual terms

Confidential information shall not be disclosed to third parties without prior written consent, except where required by law or regulatory authority.

This confidentiality obligation survives the termination of the service agreement for a period of 2 years.

07 Limitation of Liability

To the fullest extent permitted by applicable law, Rida Digital Solutions shall not be liable for:

• Indirect, incidental, consequential, or punitive damages arising from use of our services
• Loss of revenue, profit, data, or business opportunities
• Outcomes dependent on third-party platforms, algorithms, or systems (including search engines and advertising platforms)
• Delays or failures caused by circumstances beyond our reasonable control (force majeure)
• Actions taken by the client that contradict our recommendations

Our total liability to the client for any claim arising out of or related to these terms shall not exceed the total fees paid by the client to Rida Digital Solutions in the 3 months preceding the event giving rise to the claim.

08 Warranties & Disclaimers

Rida Digital Solutions warrants that:

• Services will be performed with reasonable skill, care, and professionalism
• We have the right to provide the services described in each service agreement
• We will comply with applicable UAE laws and regulations in delivering our services

We do not warrant that:

• Services will be uninterrupted or error-free at all times
• Specific performance outcomes (rankings, leads, sales) will be achieved by any given date
• Third-party platforms, tools, or integrations will remain available or unchanged

Our website and any information provided therein is offered "as is" without warranty of any kind, express or implied.

09 Termination

By the Client: The client may terminate a service engagement by providing written notice as specified in the service agreement (typically 30 days written notice for ongoing retainer services).

By Rida Digital Solutions: We may terminate a service engagement with written notice if:

• The client fails to make payment within 30 days of the due date
• The client materially breaches these Terms and Conditions or the service agreement
• The client engages in conduct that is unlawful, unethical, or damaging to the Company
• Continuing the engagement becomes commercially impractical due to circumstances outside our control

Effect of Termination: Upon termination, all outstanding fees for work completed up to the termination date become immediately due and payable. The Company will provide the client with all deliverables completed and paid for up to the termination date.

10 Revisions & Revision Policy

The number of revisions included in each project phase is specified in the relevant service agreement or proposal. General guidelines apply as follows:

• Each revision round must be submitted as a consolidated list of changes — not piecemeal feedback
• Revisions beyond the agreed number will be quoted and billed separately
• Revisions that represent a change in project scope, direction, or requirements will be treated as new work
• Approval of a deliverable in writing (email or messaging platforms) constitutes sign-off and closure of that revision stage

Rida Digital Solutions will not action revisions or changes that conflict with applicable platform policies, legal requirements, or professional best practices.

11 Third-Party Services

Our services may involve integration with or management of third-party platforms and tools, including but not limited to:

• Google Ads, Meta Business Suite, TikTok Ads Manager
• WordPress, Shopify, Webflow
• OpenAI, Google Gemini, and other AI platforms
• CRM systems, automation tools (Make, Zapier, n8n)
• Analytics and tracking platforms

Rida Digital Solutions is not responsible for changes, outages, policy updates, or decisions made by third-party platforms that affect service delivery. The client acknowledges that such platforms are governed by their own terms of service and privacy policies.

Any costs associated with third-party platform subscriptions, ad spend, or licences are the client's responsibility unless explicitly included in the agreed service scope.

12 Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Sharjah.

In the event of a dispute arising from or relating to these terms or any service agreement:

1. Both parties agree to first attempt resolution through good-faith negotiation within 30 days of written notice of the dispute
2. If negotiation fails, the dispute shall be referred to mediation under the rules of a mutually agreed mediation body
3. If mediation is unsuccessful, disputes shall be resolved through the competent courts of Sharjah, UAE

13 Changes to Terms

Rida Digital Solutions reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective upon posting the updated version on our website at ridadigital.ae/terms-conditions/ with a revised "Last Updated" date.

For active clients, we will provide reasonable notice of material changes via email. Continued use of our services after such changes constitutes acceptance of the revised terms.

We encourage clients and visitors to review these terms periodically to stay informed of any updates.

14 Contact Us

If you have any questions, concerns, or requests relating to these Terms and Conditions, please contact us using the details below: